What our Customers say...
We write in to express our gratitude and appreciation as well as commend the service provided by Jose Payan, Juan Zapata and Alberto Bravo recently. Jose responded to our residence to evaluate the situation, then had Juan and Alberto respond for cleanup. All three were very courteous, professional and helpful during a stressful time for us.
SERVPRO of Santa Ana far exceeded my expectations of what great customer service is all about. We had a water leak in our kitchen and Jose was out to inspect the damage within 90 minutes of us calling him. He walked us through what the entire process would be, stayed at our house until the repair crew showed up, and checked in regularly to make sure things were going smoothly. The gentlemen who did the actual water restoration again, exceeded our expectations. They were courteous, prompt and so very friendly. We were so impressed with the service we received, that we went with the sister company they have to do all of the repair work. We are in the midst of that project now, and have again had just above and beyond excellent service. We feel very fortunate to have found SERVPRO of Santa Ana and will recommend them to any and all!!
I would like to thank Tom, and all the employees at SERVPRO Santa Ana, This unexpected and unpleasant situation was taken care of in a timely and professional manner and resulted in a very satisfactory outcome. My room looks better than ever with the new cabinets and counter top.
"The work completed by SERVPRO Santa Ana exceeded our expectations. And Although we cross our fingers and hope that the buildings we work with won't experience substantial losses, it is unfortunate really. Thankfully, we have been able to count on SERVPRO Santa Ana on more than one occasion."
"They saw us through the trauma, the flood, and its consequences, and helped to make us whole again."
"They were Excellent!"
You met the deadline established and my overall experience with your company was excellent! I would not only use your company again, but would recommend it to friends and family.
"We were very fortunate to call her first suggestion SERVPRO from Santa Ana as Debbie said they were very good and she felt they would respond immediately. And respond they did! Using this company is a valuable asset for anyone. We highly recommend them and their overall work."
"To Whom it may concern ,
Jose and his team from SERVPRO Santa Ana were a fantastic and professional team to work with. They showed up promptly for an initial inspection and quickly got to work drying out our bathroom leak. They were always on time and worked around our schedule. They were courteous to our home and kept the demo mess to a minimum. They left the bathroom clean and free of excess debris. Plus they were kind and courteous. Jose will be our first call should anything happen in the future.
Ryan Grossheim "
We have been working with Jose Payan (their project manager) directly and felt at ease knowing someone as professional and well knowledgable about the process was able to help us. He was able to help us with our very first claim with Farmer's Insurance and provided continuous communication to keep us calm and trustworthy to know that our home is safe and sound and in good hands with ther SERVPRO team. Jose even provided that extra sense of security by providing an almost 24 hour/ 7 day contact number for us to contact if there are any questions or concerns that would arise (we have contacted him quite a bit!).
In other words we highly recommend them and would definitely come back to them if their services are needed.
Enrique and his team were absolutely terrific; punctual, polite, hard-working, helpful, efficient, etc. They are very young men and you should be proud of them.
I cannot imagine what it would have been like to go through this fire without them. Not just anyone would have been able to do what this team did. The thoroughness and attention to detail was remarkable.
SERVPRO handled the entire incident, start to finish, with professionalism and in a timely manner.
We highly recommend Santa Ana and God forbid, if we ever have a problem of this nature in one of our other malls, we will only contact SERVPRO Santa Ana.
We count on Santa Ana and continue to highly recommend the company as they turned over a $150,000 high rise fire in just one month. The work was exceptional, including every detail each of our individual clients had requested.
After the fire, it looked like a new house inside, even better than when I purchased it 35 years ago.