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Fire & Water - Cleanup & Restoration

Commercial Water Damage Restoration in Santa Ana

For a center offering preventive health care services, the need for top-notch customer service is high. At the very least, people expect the center to be open and fully operational when they show up for appointments. A water loss incident can easily mess with the regular flow of operations if not addressed in time. When the local Med XM center in Santa Ana had a water loss situation, they required a response plan that would minimize the rescheduling of appointments.

There was a need to identifying the full extent of the damage early to determine which steps could help reverse it. Other mitigation steps could also help minimize the downtime needed for repairs. Our SERVPRO crews scoped the damage establishing problems in all levels of the structure, including the ceiling as well as wall cavities, floors, and other hidden sections. We have specialized WRT, Water Restoration Technicians, trained to work fast. We identify all affected areas and open them up by making flood cuts or drilling vent holes to allow straightforward restoration.

Like many other facilities that mainly deal directly with people, the Med XM center has many fixtures that improve comfort for visitors and also create the right ambiance. Things like insulation fall in this category and they absorb water leading to several problems including diminishing of the R-value. The water also seeped into recessed lighting necessitating mitigation to avoid short-circuits and other electrical issues in the future. Luckily, our SERVPRO crewmembers have certification in working with elevated platforms so we could access all affected areas easily. We also have a wide variety of tools, so opening up walls to remove wet insulation and other tasks such as removing carpets were accomplished fast.

We also addressed safety concerns when working to restore the commercial center to its preloss state. Our SERVPRO crews take a holistic approach when tackling safety. We take steps such as placing safety cones and wet floor signs to protect people who visit the site during restoration. We also take actions such as covering parts of the structure and contents with plastic sheets to protect them from ruin by dripping water and other debris, especially during restorative cleaning.

Drying all excess moisture from the intrusion and cleaning effort was crucial to ensure the outcome addressed all aspects of the damage "Like it never even happened." For any water loss situations, call SERVPRO of Santa Ana South to help. You can reach us any time at (714) 558-7772.